RETURNS

EXCHANGES


Ciela Handmade will gladly accept exchanges on all items if the following conditions are met:


• All items must be returned within 20 days of delivery date. Contact us within 15 days for us to accept the exchange.
• All items must be returned in clean, unworn, unwashed, unused condition
• All items must be returned with tags attached and hygienic stickers in place
• All items must be returned in original packing


If you wish to do an exchange, please follow the steps below:

  1. Contact us at support@cielahandmade.com within 15 days of delivery date. Please be sure to include your order number and contact details, as well as the reason to exchange in this email.
  2. After receiving confirmation for your exchange, please package your item securely, attach our Return Form and send it back to the provided address with your original receipt. Please be sure to obtain a tracking number with your return to ensure proof of delivery.

When returning your item, please note the following:


• Original shipping costs are non-refundable
• Package securely same as received
• All items must be returned in the original condition
• Product must be returned within 20 days (to allow postage time)

Once we have received your item, we will inspect your order to ensure that it meets the conditions mentioned above. You will receive an email once we have received your return.


Furthermore, Ciela Handmade is not responsible for replacing packages sent to incorrect addresses, as entered by the customer, so please be sure to double check your shipping address before placing your order.

RETURNS


While we hope that you will love your merchandise if for any reason you are unsatisfied with your purchase of full-priced merchandise, we will gladly accept returns on all items if the following conditions are met:

 

• All items must be returned within 5 days of delivery date
• All items must be returned in clean, unworn, unwashed, and unused condition
• All items must be returned with tags attached and hygienic stickers in place
• All items must be returned in original packing


If you wish to do a refund, please follow the steps below:

  1. Contact us at support@cielahandmade.com within 5 days of delivery date.Please be sure to include your order number and contact details, as well as the reason to refund in this email.
  2. After receiving confirmation for your refund, please package your item securely, attach our Return Form and send it back to the provided address with your original receipt. Please be sure to obtain a tracking number with your return to ensure proof of delivery.


When returning your item, please note the following:

  • Original shipping costs are non-refundable
  • Package securely, same as received
  • All items must be returned in the original condition
  • Product must be returned within 20 days from delivery (to allow postage time)

Once we have received your item, we will inspect your order to ensure that it meets the conditions mentioned above. You will receive an email once we have received your return.


Furthermore, Ciela Handmade is not responsible for replacing packages sent to incorrect addresses, as entered by the customer, so please be sure to double check your shipping address before placing your order.

Sale items are all FINAL SALE and are not eligible for return. This excludes items purchased using a discount code.

Ciela Handmade 470 W Broad st, Columbus, OH 43215 +1(740)-966-1885